This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Front Desk Agent (Afternoon Shift: 3-11pm)
$27,040 - $31,200/Yr
Comfort Inn & Suites Downtown New Port Richey District - New Port Richey, FL
posted about 2 months ago
Full-time - Entry Level
New Port Richey, FL
About the position
The Front Desk Agent is responsible for providing exceptional customer service to guests at the hotel, ensuring a positive experience from check-in to check-out. This role involves greeting guests, handling inquiries, and resolving complaints, all while maintaining a professional demeanor and a clean front desk area.
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
Requirements
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in using phone systems and computer software
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
Nice-to-haves
- Experience in phone etiquette
- Multilingual abilities
Benefits
- Employee discount
