This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Front Desk Agent And Night Audit
$39,520 - $39,520/Yr
Courtyard Nashville Green Hills - Nashville, TN
posted about 2 months ago
Full-time - Entry Level
Nashville, TN
1,001-5,000 employees
About the position
The Front Desk Agent and Night Audit position at Courtyard Nashville Green Hills involves providing exceptional guest service during their stay, managing check-ins and check-outs, and handling reservations. The role requires availability for evening and night shifts, ensuring a welcoming atmosphere for guests while maintaining hotel operations efficiently.
Responsibilities
- Greet and register guests upon arrival.
- Handle check-ins and check-outs in a friendly and efficient manner.
- Manage reservations, including making and modifying bookings.
- Provide concierge services and assist guests with inquiries about hotel services and local attractions.
- Maintain proper operation of the telephone switchboard and respond to guest inquiries.
- Ensure compliance with Aimbridge Hospitality policies and standards.
- Maintain high standards of personal appearance and grooming.
- Deliver guest items such as luggage and messages as needed.
- Assist in emergency procedures as required.
- Perform other duties as assigned to maintain cleanliness and safety throughout the hotel.
Requirements
- High School diploma or equivalent required; college coursework in a related field is helpful.
- Experience in a hotel or related field preferred.
- Operational knowledge of Microsoft Office suite.
- Ability to work a varied schedule including evenings, nights, weekends, and holidays.
- Strong customer service skills and a positive, upbeat personality.
- Ability to multi-task and work well under pressure.
- Effective communication skills, both verbal and written.
- Basic arithmetic skills for handling financial information.
Nice-to-haves
- Experience with hotel management software.
- Knowledge of local attractions and events.
- Bilingual skills.
Benefits
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Paid time off
