Shaner Hotel Group - Destin, FL
posted 19 days ago
Full-time - Entry Level
Destin, FL
5,001-10,000 employees
Accommodation
About the position
The position at Shaner Hotels offers an exciting opportunity to start a career in hospitality at the Hampton Inn & Suites Destin. The role focuses on providing exceptional guest services, managing check-ins and check-outs, and ensuring guest satisfaction in a dynamic hotel environment.
Responsibilities
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
Nice-to-haves
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Benefits
- Competitive pay
- Incredible benefits
- Generous hotel discounts at more than 60 hotels in the portfolio
