Front Desk Agent | Fairfield by Marriott Downtown Dayton

About the position

The position at Shaner Hotels involves providing exceptional guest services at the Fairfield Inn & Suites in Dayton, Ohio. The role requires handling guest check-ins and check-outs, addressing guest complaints, and ensuring overall guest satisfaction while adhering to hotel policies and procedures.

Responsibilities

• Provide superior guest services including check-in/check-out for hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Handle guest complaints ensuring guest satisfaction.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Adhere to payment, cash handling, and credit policies/procedures.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Provide information and services to any guest or visitor in a friendly, professional manner.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Knowledge of local activities and attractions appropriate for clientele.

Nice-to-haves

• Bilingual English/Spanish a plus.

Benefits

• Flexible work schedule
• Complimentary breakfast
• Free high-speed Internet access