Front Desk Agent | Full-Time & Part-Time | Quality Inn Memphis

Synergy Hospitality Group-posted about 1 year ago
$28,080 - $28,080/Yr
Part-time • Entry Level
Memphis, TN
Food Services and Drinking Places
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We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. If you thrive in a fast-paced environment and have a knack for problem-solving, we would love to hear from you.

  • Greet guests upon arrival with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently.
  • Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
  • Maintain accurate records of room availability and reservations.
  • Process payments and manage billing inquiries.
  • Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
  • Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
  • Uphold high standards of cleanliness and organization at the front desk area.
  • Collaborate with housekeeping and maintenance teams to address guest needs effectively.
  • Proven experience in customer service; prior experience in a hotel or hospitality setting is preferred.
  • Strong communication skills with excellent phone etiquette.
  • Knowledge of hospitality management principles is advantageous.
  • Familiarity with front desk operations, including reservation systems and night audit procedures.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.
  • Strong organizational skills with attention to detail to manage multiple tasks efficiently.
  • A positive attitude and the ability to work well in a team-oriented environment.
  • Flexible schedule
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