Front Desk Agent - Hilton Garden Inn Austin Downtown

Remington Hotels - Austin, TX

Full-time

Austin, TX

Professional, Scientific, and Technical Services

About the position

The position involves providing exceptional customer service at a hotel front desk, ensuring guests are greeted warmly and checked in and out efficiently. The role requires managing reservations, handling cash transactions, and maintaining knowledge of hotel policies and procedures to enhance guest experiences.

Responsibilities

• Greet and communicate cordially with guests, checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges accurately and efficiently.
• Manage cash handling, including receiving payments and making change correctly.
• Review reservations with special requests and block rooms accordingly.
• Maintain knowledge of hotel rates, discounts, and procedures for handling them.
• Take same-day reservations efficiently, following cancellation and relocation procedures.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, including nights, weekends, and holidays.
• Team-oriented mindset focused on providing great guest experiences.