Front Desk Agent/ Inn keeper

$39,520 - $45,760/Yr

Confidential - Napa, CA

Part-time - Entry Level

Onsite - Napa, CA

11-50 employees

About the position

The Front Desk Agent/Inn Keeper position at a boutique inn in downtown Napa focuses on providing exceptional customer service and creating a welcoming atmosphere for guests. The role involves managing reservations, checking guests in and out, and ensuring that guests have a pleasant stay. The inn prides itself on its family-oriented approach and flexibility, making it a unique place to work compared to typical hotels.

Responsibilities

• Set up and serve breakfast to guests.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify their credit card data.
• Register guests, collecting necessary information like contact details and exact dates of their stay.
• Welcome guests upon their arrival.
• Provide information about the hotel, available rooms, rates, and amenities.
• Find resolutions to guest dissatisfaction.
• Keep contact with housekeeping staff to ensure all rooms are clean and ready for guest arrivals.
• Correspond via email with guests regarding their stays.
• Bake cookies and/or serve wine for guests during evening shifts.

Requirements

• High school diploma or GED.
• 1 year of hotel experience or front desk experience.
• Excellent communication skills.
• Customer service experience.
• Knowledge of the area and ability to give recommendations.

Nice-to-haves

• Serving experience
• Baking skills
• Wine knowledge

Benefits

• Employee discount
• Flexible schedule
• Referral program