Front Desk Agent - Margaritaville

About the position

The Front Desk Agent at Margaritaville Beach Resort Fort Myers Beach plays a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere for guests. This position involves managing guest check-ins and check-outs, addressing inquiries, and facilitating a smooth experience for visitors at the resort. The role is ideal for individuals with a passion for hospitality and a commitment to enhancing guest satisfaction.

Responsibilities

• Warmly greet guests upon their arrival, providing a friendly and welcoming atmosphere.
• Efficiently handle guest check-ins and check-outs, processing necessary paperwork and ensuring accurate billing information.
• Provide attentive and professional front desk services to guests, including answering inquiries and addressing concerns.
• Assign rooms to guests based on their preferences and availability, ensuring a smooth check-in process.
• Perform various administrative tasks, such as managing room inventory and updating guest records.
• Receive and distribute mail and messages for guests, ensuring timely delivery.
• Process guest payments accurately and efficiently, handling cash and credit card transactions.
• Coordinate with bell service and other staff members to facilitate guest services.
• Serve as a knowledgeable resource for guests, providing information on local transportation and dining options.
• Process guest requests for meals and beverages, ensuring prompt delivery.
• Accommodate general and unique guest requests with professionalism.

Requirements

• High school diploma or GED.
• 2+ years of customer service experience.
• Exceptional interpersonal skills.
• Excellent written and verbal communication skills.
• Excellent time management and organizational skills.
• Conflict resolution experience.

Nice-to-haves

• Certificate or diploma in hospitality advantageous.
• Patience and good listening skills.

Benefits

• Medical/Dental Insurance
• 401(k) & 401(k) matching
• Free parking and transportation to/from Margaritaville Resort
• Paid Time Off (PTO)
• Holiday Pay
• Volunteer time off (VTO)
• Bereavement Leave
• School Conference Leave
• Employee Discounts
• Supplemental Insurance options
• Tuition Discount