Front Desk Agent Marriott ++

Aimbridge Hospitality-posted about 1 year ago
$31,200 - $37,440/Yr
Full-time • Entry Level
New York, NY
1,001-5,000 employees
Accommodation
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The Front Desk Agent is responsible for providing exceptional guest service by greeting and registering guests, managing reservations, and handling guest inquiries. This role is crucial in ensuring a positive experience for guests during their stay, while also maximizing room revenue and occupancy rates.

  • Greet and welcome all guests approaching the Front Desk in a friendly manner.
  • Handle check-ins and check-outs efficiently and courteously.
  • Maintain proper operation of the telephone switchboard and ensure performance standards are met.
  • Answer guest inquiries about hotel services, facilities, and local attractions.
  • Establish and maintain good communication and teamwork with fellow associates and other departments.
  • Be aware of all rates, packages, and special promotions, and assist in emergency procedures as required.
  • Maintain a clean and organized work area and overall cleanliness throughout the hotel.
  • Deliver guest items such as luggage, newspapers, and packages as requested.
  • Comply with Aimbridge Hospitality policies and standards to encourage safe and efficient hotel operations.
  • High School diploma or equivalent required; College coursework in a related field is helpful.
  • Experience in a hotel or related field preferred.
  • Positive and upbeat personality with a desire to deliver outstanding customer service.
  • Ability to multi-task, be detail-oriented, and problem-solve effectively.
  • Strong communication skills to convey information clearly.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to work well in stressful, high-pressure situations.
  • Operational knowledge of Microsoft Office suite.
  • Willingness to work a varied schedule including evenings, nights, weekends, and holidays.
  • Knowledge of hotel products and guest services.
  • Ability to participate in creating an enjoyable work environment.
  • Daily Pay
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
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