La Quinta Inn & Suites - Portland, OR
posted 2 months ago
Full-time - Entry Level
Portland, OR
Accommodation
About the position
The Front Desk Agent/Night Audit position at La Quinta Inn & Suites involves greeting and registering guests, providing exceptional customer service throughout their stay, and managing guest accounts upon check-out. This role is crucial for ensuring a positive guest experience and maximizing hotel occupancy and revenue.
Responsibilities
- Greet and register guests upon arrival.
- Handle check-ins and check-outs efficiently and courteously.
- Manage reservations, including making and modifying bookings.
- Provide concierge services and assist guests with inquiries about hotel services and local attractions.
- Maintain proper operation of the telephone switchboard and ensure compliance with brand standards.
- Deliver guest items such as luggage and messages as needed.
- Maintain a clean and organized work area and ensure overall cleanliness of the hotel.
- Assist in emergency procedures as required.
- Communicate effectively with team members and other departments.
Requirements
- High school diploma or equivalent required; college coursework in a related field is helpful.
- Experience in a hotel or related field preferred.
- Operational knowledge of Microsoft Office suite.
- Ability to multi-task and work well in high-pressure situations.
- Strong customer service skills and a positive demeanor.
- Basic arithmetic skills for handling financial information.
Nice-to-haves
- Previous hotel experience is preferred.
- Familiarity with hospitality terminology and procedures.
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
