Front Desk Agent & Night Auditor

$29,120 - $33,280/Yr

Hyatt - Savannah, GA

Full-time - Entry Level

Savannah, GA

Accommodation

About the position

As a Front Desk Agent and Night Auditor at Hyatt Place - Savannah Airport, you will serve as the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. This role requires managing reservations, addressing guest inquiries, and enhancing the overall guest experience, while also covering the Night Auditor's days off with overnight availability.

Responsibilities

• Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys.
• Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns.
• Manage room reservations, including booking, modifying, and canceling reservations as needed.
• Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.
• Provide information about the hotel's amenities, local attractions, and dining options to enhance the guest experience.
• Maintain accurate records of guest information, reservations, and billing.
• Process and file guest registration cards and other documentation as required.
• Handle phone calls, emails, and other correspondence related to guest services and reservations.
• Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly.
• Monitor the hotel's security systems and report any unusual activities or safety concerns to management.
• Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction.

Requirements

• High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus.
• Previous experience in a front desk or customer service role preferred but not required.
• Excellent communication and interpersonal skills with a friendly and professional demeanor.
• Strong organizational and multitasking abilities.
• Proficiency in computer systems and hotel management software.
• Ability to work efficiently under pressure and handle a variety of tasks simultaneously.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits

• Dental insurance
• Employee discounts
• Paid time off
• Vision insurance
• Health insurance