Front Desk Agent/Night Auditor

About the position

The Night Auditor/Front Desk Agent position involves managing guest check-ins and check-outs, handling reservations, and providing excellent customer service during the night shift. This role is crucial in ensuring a pleasant and memorable experience for guests, while also maintaining accurate records and assisting with various hotel operations.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software is a plus
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Benefits

• Night shift differential
• Flexible scheduling
• Opportunity to work a quiet shift
• Great work atmosphere