Front Desk Agent / Night Auditor

$27,560 - $31,720/Yr

Radisson - Jacksonville, FL

Part-time,Full-time - Entry Level

Jacksonville, FL

Accommodation

About the position

The Front Desk Agent / Night Auditor at Country Inn and Suites by Radisson, Jacksonville West is responsible for providing exceptional customer service to guests, managing reservations, and ensuring a smooth check-in and check-out process. This role is crucial in creating a pleasant and memorable experience for guests during their stay.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with housekeeping staff to ensure all rooms are clean and fully-furnished
• Confirm group reservations and arrange personalized services for VIP customers
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Requirements

• Work experience as a Hotel Front Desk Agent or Night Auditor
• Understanding of how travel planning/review websites operate
• Customer service attitude
• Excellent communication and organizational skills
• Choice Advantage Property Management System experience is a plus
• High school diploma or equivalent (preferred)
• 1 year of hotel experience (required)

Benefits

• Employee discount