Front Desk Agent & Night Auditor
$31,200 - $33,280/Yr
Marriott International - Tampa, FL
posted about 2 months ago
Full-time - Entry Level
Tampa, FL
Accommodation
About the position
The Hotel Front Desk Agent/Night Auditor serves as the first point of contact for guests, managing all aspects of their accommodation experience. This role combines customer service with administrative tasks, ensuring a smooth check-in and check-out process while also handling night auditing responsibilities to verify revenue and expenses.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and event attendees, like wedding guests
Requirements
- 1 year of hotel experience (Required)
- Strong customer service skills
- Ability to manage reservations and handle guest inquiries
Nice-to-haves
- Experience with hotel management software
- Multilingual abilities
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
