Quality Inn of Ironwood - Ironwood, MI
posted 2 months ago
About the position
The Quality Inn of Ironwood is seeking a dedicated Front Desk Agent to join our team on the overnight shift. This position is crucial for ensuring that our guests have a pleasant and seamless experience during their stay. The Front Desk Agent will be responsible for checking guests in and out of the hotel, managing phone calls, and addressing customer inquiries. In addition to these primary duties, the role includes handling small maintenance issues, cleaning, stocking supplies, and performing laundry tasks as needed. The ideal candidate will be someone who is willing to learn and grow within the hospitality industry, as we are open to training the right individual. However, a basic knowledge of computers is beneficial to effectively manage reservations and guest information. As a Front Desk Agent, you will be the first point of contact for our guests, and your ability to provide superior customer service is paramount. You will need to demonstrate strong organizational and communication skills, as well as dependability. The role may require you to stand for extended periods, and you should be prepared to work a flexible schedule that includes weekends and varying hours. This position offers an opportunity to be part of a dynamic team in a fast-paced environment, where your contributions will directly impact guest satisfaction and the overall success of the hotel.
Responsibilities
- Check guests in and out of the hotel.
- Answer phone calls and respond to customer inquiries.
- Handle small maintenance issues as they arise.
- Perform cleaning and stocking duties as needed.
- Manage laundry tasks related to guest services.
Requirements
- Must provide superior customer service.
- Previous hotel front desk experience preferred.
- Basic computer knowledge, including Word and Excel.
- Strong organizational and communication skills.
- Dependability and reliability are essential.
- Ability to stand for extended periods of time.
- Willingness to work a flexible schedule, including weekends.
