Front Desk Agent - The Windsor Court

About the position

The Front Desk Agent at The Windsor Court is responsible for providing exceptional guest service by greeting and registering guests, managing reservations, and ensuring a smooth check-in and check-out process. This entry-level position requires a friendly demeanor and the ability to handle various guest inquiries and requests efficiently, contributing to a positive guest experience throughout their stay.

Responsibilities

• Greet and register guests upon arrival.
• Handle check-ins and check-outs in a friendly and efficient manner.
• Manage reservations, including making and modifying bookings.
• Provide concierge services and assist guests with inquiries about hotel services and local attractions.
• Maintain proper operation of the telephone switchboard and respond to guest inquiries.
• Ensure compliance with hotel policies and standards for safety and efficiency.
• Deliver guest items such as luggage and messages as needed.
• Maintain a clean and organized work area and overall cleanliness throughout the hotel.

Requirements

• High school diploma or GED required; college coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• Operational knowledge of Microsoft Office suite.
• Ability to multi-task and work well in high-pressure situations.
• Strong problem-solving skills and ability to handle guest issues effectively.
• Excellent communication skills, both verbal and written.
• Basic arithmetic skills for handling financial information.

Nice-to-haves

• Previous experience in guest services or hospitality is a plus.
• Familiarity with hotel products and services.