Front Desk Agent

Crescent Hotels & Resorts - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Accommodation

About the position

The Front Desk Agent at Aloft Oklahoma City Quail Springs is responsible for providing exceptional guest service by greeting and registering guests, checking them out, and ensuring a smooth and efficient front desk operation. This role is crucial in delivering outstanding guest experiences and contributing to the hotel's financial success.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer and confirming guest information and room rates.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for and processing various forms of payment.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, and local area attractions, to answer guest inquiries.
• Use up-selling techniques to promote hotel services and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Requirements

• Experience as a Front Desk Agent in a hotel preferred.
• Previous Light Speed experience highly preferred.
• Excellent customer service skills.
• Excellent computer, communication, and interpersonal skills.

Benefits

• Robust compensation and benefits packages
• Career path opportunities
• Supportive work environment that values associates