Front Desk Agent

Element Carmel IN - Carmel, IN

Full-time - Entry Level

Carmel, IN

About the position

Ascent Hospitality is seeking a Front Desk Agent to provide exceptional guest service and support hotel operations. This role involves managing guest check-ins and check-outs, handling reservations, and ensuring a welcoming environment for all guests. The ideal candidate will possess strong communication and organizational skills, with a focus on maximizing guest satisfaction and hotel revenue.

Responsibilities

• Complete all activities listed in the Front Desk checklist.
• Perform various marketing duties, including upselling to generate additional revenue.
• Provide optimum service and satisfaction to hotel/restaurant guests and visitors.
• Follow proper security and liability measures to protect hotel assets.
• Greet guests immediately with a friendly, sincere welcome.
• Provide information about the hotel, available rooms, rates, and amenities.
• Maximize occupancy levels and achieve the highest average rate possible.
• Promptly complete the registration process and confirm pertinent information.
• Close out guest accounts at check-out and verify payment methods.
• Handle cash, make change, and balance assigned cash bank.
• Maintain effective communication with all hotel departments.
• Stay aware of issues relating to hotel operations and communicate with management.
• Confirm group reservations and arrange personalized experiences for guests.
• Adhere to safety, security, and emergency procedures.

Requirements

• Previous experience as a hotel Front Desk Agent preferred.
• Excellent communication and organizational skills.
• Ability to understand, read, write, and speak English.
• Familiarity with computer operations and typing skills.
• Ability to operate office equipment such as copiers and telephones.
• Ability to work flexible shifts and without constant supervision.
• Excellent customer service skills.

Nice-to-haves

• Some college education preferred.
• Six months related experience in hotels or customer service training.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance