Front Desk Agent

Hotel Vesper - Tribute by Marriott - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The Front Desk Agent at Hotel Vesper - Tribute by Marriott is responsible for greeting and registering guests, providing exceptional customer service, and ensuring a smooth check-out process. This role is crucial in maintaining the hotel's high standards of quality and guest satisfaction, operating within a 24/7 environment that requires flexibility in shifts and hours worked.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information from a computer system.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys, certificates, and coupons as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash; make change and balance assigned house bank.
• Accept and record vouchers, travelers checks, and other forms of payment.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication.
• Close guest accounts at the time of check out and ensure guest satisfaction.
• Field guest complaints and conduct thorough research to develop effective solutions.
• Remain calm and alert during emergency situations and heavy hotel activity.
• Maintain a neat, clean, and well-groomed appearance as per company standards.

Requirements

• High school diploma or GED preferred.
• Entry-level position requiring under 1 year of experience in hospitality or customer service.
• Ability to effectively deal with internal and external customers with patience and tact.
• Considerable skill in using a calculator and performing moderately complex mathematical calculations without error.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.

Nice-to-haves

• Prior hospitality experience preferred but not required.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts