Front Desk Agent

$35,360 - $35,360/Yr

Binghamton Motor Inn Corp - Edgewater, NJ

Full-time - Entry Level

Edgewater, NJ

Accommodation

About the position

The Front Desk Agent at Binghamton Motor Inn Corp is responsible for providing exceptional customer service to hotel guests. This role involves assisting with check-in and check-out processes, managing room keys, processing payments, and maintaining communication with housekeeping to ensure room availability. The ideal candidate will have a friendly demeanor and strong communication skills to enhance the guest experience.

Responsibilities

• Assist guests with check-in and check-out processes.
• Issue room keys and process payments.
• Maintain communication with housekeeping staff to coordinate room availability.
• Answer guest inquiries via phone, email, and in-person.
• Complete paperwork promptly and accurately.
• Monitor and maintain knowledge of hotel operations and activities.
• Take reservations and build rapport with guests through friendly conversation.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Requirements

• 1 year of hotel experience or customer service experience.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy and skills in using front desk software.
• Excellent communication skills.
• Ability to resolve issues with a customer-focused orientation.

Nice-to-haves

• Familiarity with hospitality industry standards.
• Friendly and outgoing personality.

Benefits

• Flexible Scheduling
• Competitive Compensation