Front Desk Agent

$33,696 - $34,840/Yr

Skyline Orthopedics - Orland Park, IL

Part-time - Entry Level

Orland Park, IL

About the position

We are seeking a dedicated and friendly Front Desk Agent to join our team at a medical practice. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for helping others.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently, ensuring all information is accurately recorded.
• Operate phone systems to manage incoming calls, take appointments and relay messages effectively.
• Collect payments for visits.
• Maintain the front desk area in a clean and organized manner, creating a positive first impression for patients.
• Uphold high standards of patient relations by addressing any concerns or complaints with professionalism and courtesy.

Requirements

• Previous experience in medical practice, hospitality or customer service roles is preferred.
• Familiarity with medical record software is a plus.
• Strong phone etiquette skills to manage calls effectively while maintaining professionalism.
• Excellent interpersonal skills to foster positive relationships with patients and colleagues alike.

Benefits

• Paid time off