Front Desk Agent

Homewood Suites - Houston, TX

Full-time - Entry Level

Onsite - Houston, TX

1,001-5,000 employees

Accommodation

About the position

The Front Desk Agent is responsible for providing exceptional guest service by greeting and registering guests, managing reservations, and ensuring a smooth check-in and check-out process. This role requires a friendly demeanor, attention to detail, and the ability to handle various guest inquiries and requests efficiently. The agent plays a crucial role in maximizing room revenue and occupancy while maintaining high standards of service throughout the guest's stay.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Maintain proper operation of the telephone switchboard and ensure that all performance standards are met.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups.
• Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Maintain an up-to-date working knowledge of all property amenities as well as any special events and local area attractions.
• Perform other duties as assigned, which may include helping coworkers in other areas of the hotel.

Requirements

• High School diploma or equivalent required; College coursework in a related field is helpful.
• Experience in a hotel or a related field preferred.
• Operational knowledge of Microsoft Office suite.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Effective problem-solving skills in the workplace.

Nice-to-haves

• Experience in customer service roles outside of hospitality.
• Knowledge of hotel products and guest services.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid Time Off