Front Desk Agent

$30,160 - $30,160/Yr

Hyatt - Houston, TX

Part-time - Entry Level

Houston, TX

1,001-5,000 employees

Accommodation

About the position

The Front Desk Agent at Hyatt Place Houston Galleria is responsible for providing exceptional service to guests, ensuring a welcoming and comfortable environment. This role involves managing guest check-ins and check-outs, handling inquiries, and maintaining the overall guest experience across various hotel facilities. The position requires open availability, including weekends, and adherence to hospitality standards.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Maintain proper operation of the telephone switchboard and ensure that all performance standards are met.
• Answer guest inquiries about hotel services, facilities, and local attractions.
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Aimbridge Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
• Handle requests for information, mail, and messages in an efficient and courteous manner.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Perform other duties as assigned, including maintaining cleanliness and safety throughout the hotel.

Requirements

• High School diploma or equivalent required; College coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• Operational knowledge of Microsoft Office suite.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Must be able to convey information and ideas clearly and effectively.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.

Nice-to-haves

• Experience in guest services or hospitality industry.
• Ability to multi-task and be detail-oriented.
• Positive and upbeat personality with a desire to deliver outstanding customer service.

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan