Front Desk Agent

Hilton - Plantation, FL

Part-time,Full-time - Entry Level

Plantation, FL

10,001+ employees

Accommodation

About the position

We are seeking a dynamic Front Desk Agent to join our team at Hampton by Hilton. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.

Responsibilities

• Greet guests in a friendly and professional manner
• Check guests in and out efficiently
• Handle guest inquiries and provide information about hotel services
• Manage reservations and cancellations
• Assist with guest requests and resolve any issues promptly
• Maintain a clean and organized front desk area
• Answer phone calls and direct them appropriately
• Process payments and ensure accurate billing

Requirements

• Previous experience in a customer service role is preferred
• Knowledge of hotel operations and reservation systems is a plus
• Excellent communication skills with fluency in multiple languages is advantageous
• Strong attention to detail and organizational abilities
• Ability to multitask in a fast-paced environment
• Familiarity with front desk procedures and hospitality industry standards

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance