Front Desk Agent (part of Hilton) 3.6 3.6 out of 5 stars Burlingame, CA 94010 $18 - $19 an hour - Full-time Hampton by Hilton 10,480 reviews Profile insights Find out how your skills align with the job description Skills Do you have experience in Organizational skills ? Yes No Education Do you have a High school diploma or GED ? Yes No Job details Here's how the job details align with your . Pay $18 - $19 an hour Job type Full-time Shift and schedule 8 hour shift Weekends as needed Benefits Pulled from the full job description 401(k) Flexible schedule Paid time off Full job description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Experiences with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Job Type: Full-time Pay: $18.00 - $19.00 per hour Benefits: 401(k) Flexible schedule Paid time off Schedule: 8 hour shift Weekends as needed Education: High school or equivalent (Preferred) Experience: Hotel experience: 1 year (Preferred) Work Location: In person If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. loading