Front Desk Agent

The Union League Of Philadelphia - Lafayette Hill, PA

Full-time - Entry Level

Lafayette Hill, PA

Accommodation

About the position

The Front Desk Agent at the Union League of Philadelphia is responsible for managing guest check-ins and check-outs, handling reservations, and addressing guest requests. This full-time role requires a professional demeanor and the ability to work weekends, ensuring a welcoming and efficient experience for all members and guests.

Responsibilities

• Assist arriving and departing members and guests
• Thoroughly understand and follow proper credit and member billing policies and procedures
• Monitor room status information
• Know room locations, types of rooms available, and all room rates
• Use suggestive selling techniques to sell rooms and promote other services of the club
• Balance credit cards at the end of the shift
• Communicate billing issues to accounting and the front desk manager
• Transfer and post all charges for in-house guests
• Coordinate room status updates by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and part-day rooms
• Provide information regarding availability and rates for members and guests
• Manage room keys
• Operate front desk equipment
• Process member/guest check-ins and check-outs
• Post and file all charges to members' and other accounts
• Use proper telephone etiquette
• Always greet members and guests with a smile
• Process mail, packages, and messages that arrive at the front desk
• Know of daily activities and meetings taking place in the club
• Report unusual occurrences or requests to the Front Desk Manager
• Know all safety and emergency procedures
• Maintain the cleanliness and neatness of the front desk area
• Complete assigned tasks from the Front Desk Manager
• Show up in full uniform

Requirements

• High school diploma or equivalent
• Customer service experience
• Well-groomed, professional appearance
• Outstanding written and verbal communication skills
• Ability to work independently and multi-task
• Desire and willingness to work as a team and within other departments
• Personal maturity, sound judgement, motivation, and integrity
• Flexible timing
• Team player

Benefits

• Fair wages and safe working environment
• Employee meals
• Energetic, multi-faceted, team-oriented work atmosphere
• Exposure to a national market
• Opportunities for promotion from within
• Educational funding for employees and scholarship opportunities for employee children and grandchildren
• Uniforms (for uniformed employees)
• Two weeks' vacation after one year (for full-time employees)
• 401K retirement plan with employer match of up to 6% once required hours are met (for full-time and part-time employees)
• Choice of three Blue Cross health plan products (for full-time employees)
• Dental insurance (for full-time employees)
• Employer paid life insurance and disability program (for full-time employees)