Front Desk Agent

Prism Hotels & Resorts - Oklahoma City, OK

Part-time - Entry Level

Oklahoma City, OK

Accommodation

About the position

As a Front Desk Agent at Aloft Hotels, you will play a crucial role in providing outstanding guest service by greeting and registering guests, as well as managing their check-out process. This position is essential for ensuring guest satisfaction and financial profitability for the hotel. You will be part of a vibrant team that values each associate's contributions and encourages personal growth within the hospitality industry.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for and processing payments.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, and local area attractions.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and resolve issues in a timely and friendly manner.
• Field guest complaints and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Requirements

• Experience as a Front Desk Agent in a hotel preferred.
• Previous Light Speed experience highly preferred.
• Excellent customer service skills.
• Excellent computer, communication, and interpersonal skills.

Benefits

• Robust compensation and benefits packages
• Career path opportunities
• Supportive work environment that values associates