Front Desk Agent

$33,280 - $35,360/Yr

Hilton - Linden, NJ

Full-time - Entry Level

Linden, NJ

Accommodation

About the position

The Front Desk Agent at Hampton by Hilton in Linden, NJ is responsible for ensuring a smooth operation of the front desk and providing exceptional customer service to guests. This role involves handling guest inquiries, complaints, and special requests while maintaining a welcoming atmosphere in a dynamic hospitality environment.

Responsibilities

• Ensure smooth operation of phone systems and address any technical issues promptly.
• Handle guest complaints and special requests with professionalism and efficiency.
• Maintain a welcoming atmosphere for guests, providing exceptional service at all times.

Requirements

• Bilingual and multilingual communication skills.
• Strong customer service skills.
• Previous hotel experience (1 year preferred).
• Proficient phone etiquette.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Flexible schedule