Front Desk Agent

$36,920 - $36,920/Yr

Kalispel Tribe Economic Authority - Airway Heights, WA

Full-time - Entry Level

Airway Heights, WA

About the position

The Front Desk Agent at the Kalispel Tribe Economic Authority is responsible for providing exceptional customer service to guests at the Northern Quest Resort and Casino Hotel. This role involves checking guests in and out, answering inquiries, and ensuring compliance with hotel policies. The agent is expected to deliver Kalispel hospitality, maintain high service standards, and assist guests with their needs while representing the Kalispel Tribe with pride and professionalism.

Responsibilities

• Check guests in and out of the hotel using the hotel's computer system.
• Answer guest questions about the hotel and local area, including services and directions.
• Balance bank at the end of the shift and report discrepancies to supervisors.
• Answer all telephones within three rings.
• Work as a team with other associates to maintain service standards.
• Upsell rooms, services, and amenities to guests.
• Comply with hotel safety and loss control procedures.
• Maintain knowledge of hotel emergency procedures and policies.
• Make and confirm reservations for hotel, restaurant, and entertainment.
• Post charges to guest accounts and maintain accurate records.

Requirements

• High school diploma or GED required.
• Three to six months of related experience or training preferred.
• Computer literacy with working knowledge of Microsoft Office and other software.
• Excellent organizational, communication, and interpersonal skills.

Nice-to-haves

• 1-2 years of related college courses a plus.
• Experience in a four star/four diamond hotel preferred.

Benefits

• At-will employment with the Kalispel Tribe of Indians.
• Drug-free workplace with drug testing at hire and during employment.