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Homewood Suites - Prominence Hospitality Group - Audubon, PA
posted about 2 months ago
About the position
The Front Desk Agent at Homewood Suites by Prominence Hospitality Group is responsible for providing exceptional customer service to guests, acting as the first point of contact. This part-time role involves greeting guests, managing reservations, and ensuring a welcoming environment while maintaining accurate records and reports. The position emphasizes teamwork and a positive attitude in a supportive workplace culture that values career advancement.
Responsibilities
- Greet and register guests, issue room keys, and answer inquiries.
- Monitor cleanliness of the lobby and guest areas.
- Maintain accurate front desk records and complete required reports.
- Sign purchase requisitions and invoices for expenditures.
- Provide excellent customer service and support to guests.
Requirements
- Strong organizational and analytical skills.
- Ability to multi-task in a fast-paced environment.
- Positive attitude and effective listening skills.
- Working knowledge of Microsoft Office and reservation management systems.
- High School diploma or GED; Bachelor's degree or 2 years related experience or training.
Nice-to-haves
- Experience in front desk operations or hospitality industry.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Vision insurance
- Employee discount
- Pet insurance
