Front Desk Agent

$33,862 - $37,440/Yr

Radisson Portland Airport Hotel - Vancouver, WA

Full-time - Entry Level

Vancouver, WA

About the position

The Front Desk Agent at Radisson Portland Airport Hotel is responsible for providing exceptional guest service by efficiently managing the check-in and check-out processes, addressing guest inquiries, and resolving any concerns. This entry-level position requires strong communication skills and a positive attitude, ensuring guests feel welcomed and valued during their stay.

Responsibilities

• Greet guests and manage the check-in/check-out process efficiently and professionally.
• Verify guest identification and process payments according to hotel policy.
• Fulfill and accurately communicate special guest requests.
• Respond to guest inquiries positively and proactively.
• Handle guest complaints and issues courteously and effectively.
• Answer phone calls promptly and direct them appropriately.
• Promote hotel amenities, special events, and rate packages enthusiastically.
• Ensure smooth shift transitions by communicating important information.
• Complete daily checklist tasks.
• Manage cash bank responsibly and adhere to financial policies.
• Post charges accurately to guest accounts.
• Reconcile all transactions and prepare end-of-shift reports.
• Handle guest mail and messages following established procedures.
• Manage wake-up call requests efficiently.

Requirements

• High school diploma or equivalent.
• Strong customer service skills and a positive attitude.
• Basic math skills and cash handling experience.
• Proficiency in hotel management software (training provided).
• Excellent communication skills in English, both verbal and written.
• Ability to multitask in a fast-paced environment.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Benefits

• Paid time off
• Employee assistance program
• 401(k) matching
• Gym membership
• Benefits from day one
• Paid sick time