Front Desk Agent

Sheraton Boston Needham • Needham, MA

1d • Onsite

About The Position

We are currently seeking a full-time Front Desk Agent for our property. Come join an incredible hospitality team at the Sheraton Needham Hotel.

Requirements

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Standing for long periods of time.
• Ability to accurately use various office software.

Nice To Haves

• Flexible working schedule; working weekends and holidays is a requirement.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, GPX, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Assist with room service orders and room calls if available to leave front desk.
• Have a full working knowledge and expertise of each shift including night audit.

Benefits

• Immediate Marriott Hotel discounts
• Free parking
• Complimentary meal on property
• Medical insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed