Front Desk Agent

Woodspring Suites Chandler - Chandler, AZ

Full-time - Entry Level

Chandler, AZ

1,001-5,000 employees

About the position

The Front Desk Agent is responsible for providing exceptional guest service by greeting and registering guests, managing reservations, and handling guest inquiries. This role is crucial in ensuring a positive experience for guests during their stay and involves various operational duties to maintain hotel standards and efficiency.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Maintain proper operation of the telephone switchboard and ensure that all performance standards are met.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups.
• Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
• Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
• Maintain an up-to-date working knowledge of all property amenities and local area attractions.
• Perform other duties as assigned, including helping coworkers in other areas of the hotel.

Requirements

• High School diploma or equivalent required; College coursework in a related field is helpful.
• Experience in a hotel or a related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
• Demonstrate the ability to multi-task, be detail-oriented, and problem-solve effectively.
• Must be able to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Effective at listening to, understanding, and clarifying issues raised by co-workers and guests.
• Ability to work with and understand financial information and data, including basic arithmetic functions.
• Operational knowledge of Microsoft Office suite.

Nice-to-haves

• Understanding of hotel products and guest services (i.e., lifestyle, full service, resort, etc.).
• Ability to participate in the creation of an enjoyable work environment.

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
• Daily Pay option available