Front Desk Agent

$37,440 - $39,520/Yr

Hawthorn Suites By Wyndham - Rancho Cordova, CA

Full-time - Entry Level

Rancho Cordova, CA

Accommodation

About the position

The Front Desk Agent at Hawthorn Suites By Wyndham is responsible for providing exceptional customer service to guests, managing reservations, and ensuring a smooth check-in and check-out process. This role requires a reliable and dedicated individual with previous hotel experience to handle guest inquiries, resolve complaints, and maintain the front desk operations efficiently.

Responsibilities

• Welcome and serve guests in a friendly manner.
• Handle calls, screen and transfer calls to the appropriate person.
• Process all reservations, cancellations, registrations, departures, and other guest requests.
• Balance room inventory and verify advance purchase and commissionable stays daily.
• Promote Rewards Club and follow brand standards for Rewards Club guests.
• Respond to and help solve guest complaints/issues in a professional manner.
• Provide reliable information regarding hotel features and the local area.
• Read the front desk log at the beginning of the shift and communicate important information to other hotel staff.
• Receive packages, faxes, and messages for guests, following appropriate hotel security procedures.
• Confirm guest arrivals before accepting packages or messages.
• Maintain electronic key card issuance and system.
• Knowledgeable of all current emergency policies and procedures.
• Follow and complete all duties as stated on the daily shift checklist.

Requirements

• 1 year of hotel front desk experience required.
• Strong customer service skills.
• Ability to handle guest complaints professionally.
• Knowledge of hotel features and local area.

Benefits

• Employee discount