Front Desk Agent

About the position

The Front Desk Agent is responsible for providing exceptional guest service by greeting and registering guests, managing reservations, and handling guest inquiries. This role is crucial in ensuring a positive experience for guests during their stay, while also maximizing room revenue and occupancy rates.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Aimbridge Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
• Handle requests for information, mail, and messages in an efficient and courteous manner.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups.
• Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Maintain an up-to-date working knowledge of all property amenities, special events, local area attractions, and things to do around the hotel.

Requirements

• High School diploma or equivalent required; College coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
• Demonstrate the ability to multi-task, be detail-oriented, and problem-solve effectively.
• Must be able to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Effective at listening to, understanding, and clarifying issues raised by co-workers and guests.
• Ability to work with and understand financial information and data, including basic arithmetic functions.
• Operational knowledge of Microsoft Office suite.

Nice-to-haves

• Understanding of hotel products and guest services (i.e., lifestyle, full service, resort, etc.).
• Ability to participate in the creation of an enjoyable work environment.

Benefits

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan