Front Desk Agent

$24,960 - $27,040/Yr

Comfort Suites of San Marcos - San Marcos, TX

Full-time - Entry Level

San Marcos, TX

About the position

The Front Desk Agent at Comfort Suites of San Marcos is responsible for providing exceptional customer service to guests, managing check-in and check-out processes, and ensuring a welcoming atmosphere at the hotel. This role involves handling guest inquiries, processing payments, and maintaining the front desk area, all while promoting hotel facilities and local attractions.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and courteously
• Answer phone calls and direct them to the appropriate department or individual
• Assist with reservations and manage room availability
• Process payments and maintain accurate records of transactions
• Maintain a clean and organized front desk area

Requirements

• Previous experience in the hospitality industry is preferred
• Excellent phone etiquette and customer service skills
• Knowledge of hotel operations and front desk procedures
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Proficiency in using computer systems, including reservation software and Microsoft Office Suite
• Fluency in multiple languages is a plus
• Availability to work flexible hours, including nights, weekends, and holidays

Benefits

• Full-time position
• Competitive pay of $12.00 - $13.00 per hour
• Flexible scheduling including nights, weekends, and holidays