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Front Desk Agent
$28,080 - $31,200/Yr
Comfort Suites - Portage, WI
posted about 2 months ago
Part-time,Full-time - Entry Level
Portage, WI
1,001-5,000 employees
Accommodation
About the position
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Respond to guest inquiries and provide information about hotel services
- Manage reservations and room assignments
- Process payments and maintain guest accounts
- Address guest concerns and resolve issues promptly
- Assist with concierge services such as booking transportation and recommending local attractions
Requirements
- Previous experience in hospitality or customer service preferred
- Strong communication skills with excellent phone etiquette
- Demonstrated ability in guest relations and problem-solving
Benefits
- Employee Discount
