FRONT DESK AGENT

Dimension Master - New Orleans, LA

Full-time - Entry Level

New Orleans, LA

About the position

The Front Desk Agent at Dimension Master is responsible for providing a pleasant, professional, and efficient experience for guests during check-in and check-out processes. This role involves a variety of tasks that contribute to the overall satisfaction of hotel guests, ensuring they receive the necessary information and assistance during their stay.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and escort instructions to the Bell person or directly to guests as appropriate.
• Answer inquiries related to hotel services, guest registration, and local attractions.
• Maintain records of room availability and guest accounts.
• Make, confirm, and cancel reservations for guests as needed.
• Compute bills, collect payments, and provide change to guests.
• Post charges for room, food, liquor, or telephone services.
• Sort and manage incoming mail and messages.
• Transmit and receive messages using communication equipment.
• Understand and enforce hotel credit policies.
• Account for all cash and make deposits according to hotel policies.
• Initiate friendly greetings to guests upon arrival.
• In a lead capacity, take responsibility for assigned employees in the absence of a supervisor and ensure proper performance of tasks.

Requirements

• High school diploma or GED equivalent.
• Minimum of 3 months experience in hospitality, general office, accounts receivable, or customer service.

Nice-to-haves

• Experience with hotel management software.
• Bilingual abilities to assist a diverse clientele.