Front Desk Agent

Westgate Las Vegas Resort & Casino-posted 9 months ago
Full-time • Entry Level
Branson, MO
Accommodation
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As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service.

  • Greet guests warmly upon arrival, facilitating smooth check-in procedures.
  • Efficiently register guests, ensuring accurate information and assigning suitable rooms.
  • Issue room keys and provide necessary instructions to the guest.
  • Manage telephone communications by transmitting and receiving messages professionally.
  • Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance.
  • Maintain up-to-date records of room availability and guest accounts for efficient management.
  • Handle billing procedures, including computing bills, collecting payments, and providing change.
  • Take reservations and confirm bookings promptly and accurately.
  • Record and post charges to guest ledgers, including room rates and additional services.
  • Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests.
  • Conduct nightly bucket checks to ensure guest satisfaction and comfort.
  • Demonstrate active listening skills and provide effective solutions to guests' concerns and issues.
  • Must be able to lift up to 15lbs and stand for long periods of time.
  • Must have excellent customer service skills.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
  • Required to pass a background check, drug test, and prove eligibility to work in the United States.
  • Comprehensive health benefits - medical, dental and vision.
  • Paid Time Off (PTO) - vacation, sick, and personal.
  • Paid Holidays.
  • 401K with generous company match.
  • Get access to your pay as you need it with our Daily Pay benefit.
  • Family benefits including pregnancy, and parental leave and adoption assistance.
  • Wellness Programs.
  • Flexible Spending Accounts.
  • Tuition Assistance.
  • Military Leave.
  • Employee Assistance Program (EAP).
  • Life, Disability, Accident, Critical Illness & Hospital Insurance.
  • Pet Insurance.
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.).
  • Advancement & development opportunities.
  • Community Involvement Programs.
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