Front Desk Agent

Pierre - New York, NY

Full-time - Entry Level

New York, NY

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Front Desk Agent plays a crucial role in delivering exceptional service to guests at the hotel. This position involves greeting guests, managing check-ins and check-outs, and ensuring guest satisfaction through effective communication and coordination with various departments. The ideal candidate will thrive in a fast-paced environment and contribute to a positive guest experience.

Responsibilities

• Greet guests in a friendly and warm manner; perform guest check-in and check-out
• Review arrivals and departures for guest preferences to ensure guest satisfaction
• Provide information and act as a resource to our guests or hotel visitors
• Receive and acknowledge reservation requests, cancellations, and changes
• Communicate guest requests and issues to the proper departments
• Coordinate with other departments to fulfill special guest requests

Requirements

• 1-2 years prior Front Office experience
• Luxury hotel experience preferred
• Hospitality degree preferred
• Must be able to handle multiple tasks in a fast-paced environment
• Excellent computer skills, including Microsoft Office and knowledge of a property management system
• Strong attention to detail
• A positive attitude and ability to work well with a diverse staff
• Physical ability to stand for long periods of time
• Leadership and customer service skills
• Have flexibility to work a varied schedule, including overnights and weekends
• Multilingual (preferred)
• Ability to thrive in a fast-paced environment
• Strong communication and organizational skills
• Looking for growth and development into a supervisory/management role

Nice-to-haves

• Multilingual