Front Desk Agent

Hilton - Longview, TX

Full-time - Entry Level

Longview, TX

1,001-5,000 employees

Accommodation

About the position

The Front Desk Agent is responsible for providing exceptional guest service by greeting and registering guests, managing reservations, and ensuring a smooth check-in and check-out process. This role requires a friendly demeanor, attention to detail, and the ability to handle various guest inquiries and requests efficiently. The agent plays a crucial role in maximizing room revenue and occupancy while maintaining high standards of service throughout the guest's stay.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in a friendly manner.
• Handle check-ins and check-outs efficiently and courteously.
• Maintain proper operation of the telephone switchboard and ensure performance standards are met.
• Answer guest inquiries about hotel services, facilities, and local attractions.
• Establish and maintain good communication and teamwork with fellow associates and other departments.
• Be aware of all rates, packages, and special promotions, and assist in reservations as needed.
• Maintain high standards of personal appearance and grooming as per brand standards.
• Comply with Aimbridge Hospitality policies and regulations to ensure safe hotel operations.
• Deliver guest items such as luggage, newspapers, and packages as requested.
• Perform other duties as assigned, including maintaining cleanliness and safety throughout the hotel.

Requirements

• High School diploma or equivalent required; college coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• Operational knowledge of Microsoft Office suite.
• Ability to multi-task and be detail-oriented.
• Strong problem-solving skills to handle guest inquiries and issues effectively.
• Ability to work in stressful, high-pressure situations.
• Effective communication skills to convey information clearly.
• Basic arithmetic skills for handling financial information.

Nice-to-haves

• Experience with hotel management software.
• Knowledge of local attractions and events.
• Bilingual skills to assist a diverse clientele.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off