Front Desk Agent

Park Hotels & Resorts - Audubon, PA

Full-time - Entry Level

Audubon, PA

Accommodation

About the position

The Front Desk Agent at Tru by Hilton is a customer-facing role responsible for providing exceptional service to guests. This position involves greeting and registering guests, managing inquiries, and ensuring a welcoming atmosphere in the lobby and guest areas. The role emphasizes attention to detail, organizational skills, and the ability to work in a fast-paced environment, contributing to a positive guest experience and supporting the overall operations of the hotel.

Responsibilities

• Greet and register guests, issue room keys, and manage guest inquiries.
• Answer and transfer calls promptly and politely according to company standards.
• Monitor cleanliness of the lobby and other guest areas.
• Maintain accurate front desk records and complete required reports.
• Sign purchase requisitions and invoices for operational expenditures.
• Collaborate with team members to create a fun and safe work environment.

Requirements

• Strong organizational and analytical skills.
• Ability to multi-task in a fast-paced environment.
• Positive attitude and effective listening skills.
• Working knowledge of Microsoft Office and reservation management systems is a plus.
• Attention to detail and time management skills.

Benefits

• Employee discounts for staff and their friends and family.
• Training and development programs for career growth.
• Work/life balance incentives.