Front Desk Agent

$79,040 - $79,040/Yr

Claridge House - Chicago, IL

Full-time

Chicago, IL

101-250 employees

Real Estate

About the position

As a Front Desk Agent at Claridge House, you will play a crucial role in delivering exceptional guest experiences. Your primary responsibilities will include warmly greeting guests, assisting with check-in and check-out processes, and providing information about hotel services and amenities. You will be expected to create a welcoming atmosphere and promote hotel offerings to enhance guest satisfaction.

Responsibilities

• Enthusiastically welcome guests and assist them with check-in and check-out.
• Anticipate guest needs and respond promptly to ensure a comfortable experience.
• Create memorable experiences with a warm and welcoming personality.
• Utilize initiative to resolve guest complaints and foster loyalty.
• Share knowledge of hotel services and amenities to help guests feel at home.
• Collaborate with team members to communicate guest needs to staff and management.
• Multi-task effectively in a fast-paced environment while maintaining attention to detail.

Requirements

• Flexibility with work days and hours due to the demands of the business.
• Previous experience in providing service to others and creating authentic travel experiences.
• Strong communication skills, both verbal and written, with attention to grammar and clarity.
• Ability to multi-task while ensuring accuracy and efficiency.