Front Desk Agent

$27,040 - $27,040/Yr

Best Western Plus Sugar Land/Stafford - Sugar Land, TX

Full-time - Entry Level

Sugar Land, TX

About the position

The Front Desk Agent at Best Western Plus is responsible for providing exceptional hospitality and creating memorable experiences for guests. This role involves managing guest check-ins and check-outs, handling reservations, and ensuring a high standard of service is maintained throughout the guest's stay. The ideal candidate will possess strong communication skills and a passion for customer service, contributing to the hotel's reputation for excellence.

Responsibilities

• Greet and welcome guests as they arrive at the front desk
• Check-in and check-out guests, ensuring all necessary information is obtained and recorded accurately
• Manage reservations and room assignments effectively, ensuring maximum occupancy and revenue
• Process payments and maintain accurate records of transactions
• Answer phone calls and respond to guest inquiries or requests in a professional and timely manner
• Provide information about hotel amenities, services, and local attractions to guests
• Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
• Collaborate with other hotel departments to ensure a seamless guest experience
• Maintain a clean and organized front desk area
• Uphold Best Western's brand standards and values, delivering exceptional service at all times
• Gather more information from guests such as Company Name or reason for staying to assist with sales

Requirements

• Previous experience in a customer service role, preferably in a hotel or hospitality setting
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficient in using phone systems and computer software applications
• Ability to multitask and prioritize tasks effectively
• Proficient computer skills and experience with hotel management software is advantageous
• Flexibility to work various shifts, including evenings, weekends, and holidays
• A positive attitude, a passion for customer service, and a genuine desire to exceed guest expectations

Benefits

• Employee discount
• Flexible schedule