Front Desk Agent

$20,280 - $20,280/Yr

Motel 6 Operating - Columbus, GA

Part-time - Entry Level

Columbus, GA

Accommodation

About the position

The Front Desk Agent at Motel + Studio 6 in Columbus, GA is a part-time role focused on providing exceptional customer service to hotel guests. This position involves assisting with check-in and check-out processes, managing room keys, processing payments, and maintaining communication with housekeeping to ensure room availability. The ideal candidate will have a friendly demeanor and the ability to handle guest inquiries effectively, contributing to a positive guest experience.

Responsibilities

• Assist guests with check-in and check-out processes.
• Issue room keys and process payments.
• Maintain communication with housekeeping staff to coordinate room availability.
• Answer guest inquiries via phone, email, and in-person.
• Complete paperwork promptly and accurately.
• Monitor and maintain knowledge of hotel operations and activities.
• Take reservations and build rapport with guests through friendly conversation.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Requirements

• 1 year of hotel experience or customer service experience.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy and skills in using front desk software.
• Excellent communication skills.
• Ability to resolve issues with a customer-focused orientation.
• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Able to lift 30 pounds.

Benefits

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation