Crescent Hotels & Resorts - Oklahoma City, OK

posted 8 days ago

Full-time - Entry Level
Oklahoma City, OK
Accommodation

About the position

As a Front Desk Agent at Aloft Oklahoma City Quail Springs, you will play a crucial role in delivering outstanding guest service and ensuring financial profitability for the hotel. Your primary responsibilities will include greeting and registering guests, assisting with check-outs, and providing information about hotel services and the local area. This position is essential in creating a welcoming atmosphere and ensuring guest satisfaction.

Responsibilities

  • Greet guests and complete the registration process, including inputting and retrieving information from the computer and confirming guest information and room rates.
  • Assist guests with check-out, ensuring rooms and services are correctly accounted for and processing various forms of payment.
  • Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, and local area attractions, and answer guest inquiries.
  • Use up-selling techniques to promote hotel services and maximize room occupancy.
  • Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
  • Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
  • Receive, input, retrieve, and relay messages to guests.

Requirements

  • Experience as a Front Desk Agent in a hotel preferred.
  • Previous Light Speed experience highly preferred.
  • Excellent customer service skills.
  • Excellent computer, communication, and interpersonal skills.

Benefits

  • Robust compensation and benefits packages
  • Career path opportunities for associates
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