Front Desk Agent

Crescent Hotels & Resorts - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Accommodation

About the position

As a Front Desk Agent at Aloft Oklahoma City Quail Springs, you will play a crucial role in delivering outstanding guest service and ensuring financial profitability for the hotel. Your primary responsibilities will include greeting and registering guests, assisting with check-outs, and providing information about hotel services and the local area. This position is essential in creating a welcoming atmosphere and ensuring guest satisfaction.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer and confirming guest information and room rates.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for and processing various forms of payment.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, and local area attractions, and answer guest inquiries.
• Use up-selling techniques to promote hotel services and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Requirements

• Experience as a Front Desk Agent in a hotel preferred.
• Previous Light Speed experience highly preferred.
• Excellent customer service skills.
• Excellent computer, communication, and interpersonal skills.

Benefits

• Robust compensation and benefits packages
• Career path opportunities for associates