Front Desk Agent

$37,440 - $37,440/Yr

Courtyard by Marriott Sparks - Sparks, NV

Full-time - Entry Level

Sparks, NV

About the position

We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, a friendly demeanor, and the ability to handle guest inquiries efficiently. A background in hospitality or hotel management is preferred.

Responsibilities

• Greet guests upon arrival with a warm and welcoming attitude.
• Manage the check-in and check-out process, ensuring accuracy in guest information.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process payments and manage billing inquiries.
• Conduct night audits as required, ensuring all transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist in managing reservations through phone calls or online systems.
• Uphold high standards of phone etiquette while communicating with guests.

Requirements

• Previous experience in hospitality or guest services is preferred.
• Strong communication skills; bilingual or multilingual abilities are a plus.
• Proficiency in hotel management software is advantageous.
• Excellent phone etiquette and interpersonal skills.
• Ability to work flexible hours, including nights and weekends as needed.
• Strong problem-solving skills with a focus on guest relations.
• A background in hospitality management is desirable but not mandatory.
• Must be able to work independently as well as part of a team.

Nice-to-haves

• Bilingual or multilingual abilities are a plus.
• Proficiency in hotel management software is advantageous.

Benefits

• Paid time off