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Front Desk Agent
$24,960 - $24,960/Yr
Super 8 Franklin HWY 31 - Franklin, KY
posted about 2 months ago
Full-time - Entry Level
Franklin, KY
About the position
The Front Desk Agent is responsible for providing exceptional customer service to guests at the hotel. This role involves greeting customers, managing the registration process, handling payments, and addressing guest inquiries to ensure a pleasant stay.
Responsibilities
- Greet customers immediately with a friendly and sincere welcome.
- Complete the registration process by inputting and retrieving information from a computer system.
- Confirm pertinent information including number of guests and room rate.
- Make appropriate selection of rooms based on guest needs and code electronic keys.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Handle cash, make change, and balance transactions.
- Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication.
Requirements
- Experience in customer service or front desk operations.
- Proficient in using computer systems for registration and payment processing.
- Strong communication skills, both verbal and written.
- Ability to handle cash and balance transactions accurately.
Nice-to-haves
- Multilingual skills are a plus.
- Experience in the hospitality industry.
Benefits
- Competitive hourly wage starting from $12.00 per hour.
- Full-time employment with expected hours of 40 per week.
