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Front Desk Agent
$37,440 - $37,440/Yr
Gulph Creek Hotels - Newtown Square, PA
posted 2 months ago
Part-time,Full-time - Entry Level
Newtown Square, PA
Accommodation
About the position
The Front Desk Agent at the AC Hotel by Marriott Newtown Square is responsible for providing exceptional customer service to guests, ensuring their stay is comfortable and enjoyable. This role serves as the first point of contact for guests, handling inquiries and requests efficiently while creating a welcoming atmosphere to enhance guest satisfaction and loyalty.
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and timely processing
- Handle guest inquiries and requests promptly and efficiently
- Maintain a clean and organized front desk area
- Collaborate with other departments to ensure guest satisfaction
Requirements
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including weekends and holidays
- Proficient in Microsoft Office and basic computer skills
- Ability to multitask and work in a fast-paced environment
Nice-to-haves
- Previous experience in a hotel or hospitality industry
- Fluent in a second language
- Experience with hotel management software
- Ability to handle cash and credit card transactions
- Strong problem-solving skills
Benefits
- Competitive hourly wage of $18
- Flexible scheduling options for part-time and full-time positions
