Front Desk and Night Auditor

$24,960 - $30,680/Yr

Comfort Suites - Baton Rouge, LA

Part-time,Full-time - Entry Level

Baton Rouge, LA

Accommodation

About the position

The Front Desk Clerk at Comfort Suites Baton Rouge is responsible for providing exceptional customer service to guests during their check-in and check-out processes. This role involves handling phone calls, addressing guest inquiries, and ensuring guest satisfaction through effective communication and problem-solving. The position requires maintaining knowledge of hotel services, room rates, and guest activities, while also managing financial transactions securely.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of all hotel features/services, hours of operation, room rates, special packages, and promotions.
• Keep bank secure at all times and ensure accuracy of contracted monies.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins and verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into the system; collect cash when designated.
• Handle overbooked or walked-in guests.
• Accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs and adjustment vouchers.

Requirements

• High school diploma or GED.
• 1 year of hotel experience (preferred).
• Strong customer service skills.
• Excellent phone etiquette.

Benefits

• Paid time off